Frequently Asked Questions

When can I expect my order to ship?

The shipping timeline may differ depending on the size, weight, and shipping location of each piece. We are making every effort to get your order to you as quickly as possible. Your patience is greatly appreciated. 

Where do you ship to and what is the shipping policy? 

We ship to 48 states within the US, excluding Alaska and Hawaii. Our preferred shipping vendors across the US include blanket-wrap services with in-home delivery from case to case. 

Do you ship internationally?

Yes, we offer international shipping. Please note that shipping large or delicate items can be costly and involves inherent risks, especially outside the U.S.

We take great care in packaging to help ensure safe delivery. However, once an order is in transit, Another Furniture Store is not liable for lost, broken, or damaged items. Any claims must be filed through the carrier’s insurance policy. We will gladly assist you with the claims process to the best of our ability.

If you prefer to arrange your own shipping or freight forwarder, we’re happy to coordinate with them. For international shipping inquiries, please contact us at info@anotherfurniturestore.com

Can I modify or cancel my order? 

There will be a 10% per item restocking fee if the items have not been picked up by the shipping company. Otherwise, if the items have shipped, an order cannot be canceled or modified. 

Can I see items in person before purchasing?

If you're local to the Washington-Oregon region, we may be able to arrange a viewing by appointment. To discuss the details, please reach out to us via email at info@anotherfurniturestore.com to set up a time, date, and availability. 

For any questions, concerns, or assistance, please contact us atinfo@anotherfurniturestore.com or message us on Instagram @anotherfurniturestore